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Is a trial training session available?
A trial training costs €5. Please bring an ID document with you. It is not possible to book a place for group training in advance; you can only join if there are spots available. Please note that a trial training session can only be attended once at each MyFitness club.
Do I have to pay a joining fee if I have already been a member before?
The joining fee must be paid each time you join the club.
Why choose a membership instead of a period card?
Liikmelisus on perioodikaardist alati soodsam, samuti saavad klubi liikmed osa põnevatest üritustest ning meie partnerite soodustustest.
How to register for group training with a single-use ticket?
It is not possible to book a spot for group training in advance; you can only join if there are available spots.
What is the minimum age to visit the gym?
Children aged 12 and above can visit the gym with an accompanying adult. Without supervision, we welcome everyone aged 16 and older.
What to keep in mind when visiting the gym?
Always use a training towel, clean workout shoes, and cleanse the equipment after each use. Please use training equipment responsibly and for its intended purpose.
What to consider when attending group training?
Before starting, evaluate your health and physical condition. Begin with lower-intensity group training, and gradually increase intensity by adding strength and cardio workouts. If you have any questions during group training, feel free to ask your trainer. You can explore all MyFitness group training options and their descriptions here.
What restrictions apply to a day package?
You can enter the club from Monday to Friday until 15:00. There are no restrictions on weekends or public holidays.
Is there a limit to how many times I can visit MyFitness clubs per day?
You can train as often as you like, in accordance with the time restrictions of your membership package and the club opening hours.
Which clubs have a swimming pool or spa?
MyFitness Rocca al Mare has a 25-meter pool, a children’s pool, and a jacuzzi.
MyFitness Ülemiste City has a 25-meter pool, a children’s pool, and a jacuzzi.
MyFitness Rävala has a relaxation pool.
What should I do if I can’t use the mobile membership card to enter the club?
You can confirm your participation in the workout at the reception desk. Please bring an identity document for verification.
How can I change my personal or contact details?
To update your personal or contact details, log in to the self-service portal and select the “Data and Agreements” section from the menu. There you can change your address, email, and phone number. To change your name, please contact your home club.
Can I transfer my contract to someone else?
Membership is personal and cannot be transferred to another person.
How do I pay for the monthly package?
An invoice will be sent to your email each month. To avoid any hassle, we recommend setting up a standing order or e-invoice.
Can I issue the invoice in the name of a company?
If you want the invoice to be issued fully or partially in the name of a company, a guarantee letter or business client agreement must be signed first. Already issued invoices cannot be reissued.
For more information, please write to: ariklient@myfitness.ee
Can membership be paused?
Yes, membership can be put on hold for up to two consecutive months.
If you set up a on-hold agreement between the 1st and 14th of the month, the break will start the following month. If you set up the on-hold agreement on the 15th or later, the break will start the month after next.
How to terminate the agreement?
You can terminate the agreement via email or at your home club before the 14th of the month. I
If you make a termination agreement between the 1st and 14th of the month, your contract will end on the last day of the same month. If you make the agreement on the 15th or later, your contract will end on the last day of the following month.
Can I change my training package?
You can change your membership agreement at the sports club or by sending an email to your home club.
Upgrading to a more expensive package takes effect the next day, while all other changes will take effect from the beginning of the following month.
How to find the right personal trainer?
A personal trainer is not just a professional but also a reliable supporter throughout your training journey. They help you gain valuable knowledge and experience in both gym training and healthy nutrition, helping you achieve your goals. When starting personal training, a workout plan will be designed for you, where the trainer selects the appropriate intensity level, ensures proper exercise techniques, and motivates you to succeed! Personal training is available individually or in small groups (2-5 people). Get to know MyFitness personal trainers here.
How to cancel a group training booking?
Bookings can be cancelled via the website or app. If you are on the waiting list, you can cancel at any time. However, for confirmed bookings, cancellations are possible up to 5 minutes before the training. Cancellations made at least 90 minutes before the session are free of charge. Later cancellations require a fee of € 3, and no-shows require a fee of € 5.
Are there childcare facilities in MyFitness clubs?
In MyFitness’s fun and activity-filled playroom, children are cared for by friendly and always cheerful babysitters. You can find the locations of the playrooms and more information here.
Can I pay for MyFitness services via Stebby?
You must pay the invoice or visit fee yourself and then upload the receipt to the Stebby platform.
What if the group training is full?
You can add yourself to the waiting list. If someone cancels their booking, the first person on the waiting list will be automatically added to the class.
What should I do if I forgot something in the club?
Please contact the club as soon as possible so we can assist you.
NB! Food items are not stored.
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